Hotel central reservation system concept is acquired by travel agents and large OTAs who have a unique hotel inventory of their own or sub-contracted properties of their own region not commonly available in any web store, not even in meta search engine. The CRS system is built in a web portal or around a booking engine to help customers and travel agents directly book hotels. OTAs are also exploring to upgrade their
either to mobile responsive website or hotel booking app.
system which is basically a computer reservation system, commonly used for storing and retrieving hotel information across the world and allow direct bookings. Hotel central reservation system can be built for large inventory of hotels, properties, motels, apartments, hostels and resorts. Hotel CRS can be associated further to any GDS system through web services to propagate the sales and to be connected to large hotel suppliers or inventories. The extended features of hotel CRS is the property management system, channel manager and the API interface.
Features of Hotel CRS Software
Online Search and Bookings
The Hotel CRS software provides a single search engine interface where contents of hotels, motels, apartments, hostels and its associated information like room availability, address, phone, fax sight-seeing information, room services, other customer feedback, features, pick and drop facility, transfers, cab bookings, city tour, videos, images, google maps and other tourist information can come along with hotel brands. This assists the travellers do bookings through various payment gateway.
The CMS system associated with hotel CRS allows the super admin to manage all the above hotel information, contents, their rates and availability from one single point of entry.
Payment Gateway, Sub-Agent deposit accounts and e-wallet facility
Payment gateway integration in the CRS system help travel agents and online customers to book the hotels and rooms through the agent’s deposit account or e-wallet facility. Sub-agents can add certain amount of money in their deposit accounts to manage the bookings from the online booking system through the staffs.
Connectivity to GDS system
The Hotel CRS is also built to further integrate itself to the major GDS system or mobile booking engine.
Hotel CRS reporting module is very important and calls for a number of standard reports. System reports are those reports which can be run daily, weekly, monthly or yearly and sometimes on need based request. Some of the basic reports include for expected arrivals, reservation, property forecasting, property details, agent activity and daily booking activity summary.
When your hotel CRS is associated with multiple distribution channel it takes lot of efforts to manage the inventory and rates allocated to each distribution system manually. Thus a channel manager helps individual CRS system to automatically manage the rates and inventory with less effort.